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Please Read
Our waiver is much more detailed but below you
will find a few things you should know before renting.
By renting a bounce house from
Lonestar Moonwalks and Party Supply you will be required to sign a waiver
acknowledging that you have read our rules, and that you will accept 100%
full responsibility for the bounce house while it is in your care. Failure
to sign the waiver will result in a cancellation. There will be a $50.00
nonrefundable deposit required to reserve any units.
All bounce houses will be set
up and you will be given the opportunity to note any damage. Upon pickup the
bounce house must be inflated where it will be inspected by the driver
before being rolled up.
RESERVATION/CANCELLATION
1. In order to reserve a piece
of equipment from Lonestar Moonwalks and Party Supply, LLC, we will require
a non-refundable credit card deposit to be placed on all rentals at time of
reservation. This will ensure that we do not rent this item(s) to anyone
else for your requested date.
2. BIRTHDAY/PRIVATE PARTIES (Less than 3 items, event being held at a
private residence) Should you cancel your reservation in advance or prior to
the delivery driver leaving the warehouse with your inflatable, because of
weather related conditions, Lonestar Moonwalks and Party Supply, LLC, will
refund 75% of your rental fee. 25% is non-refundable and will go into a
credit that can be used towards any item for up to one year. Once item is
delivered or picked up by customer, there is no refund given, regardless of
weather conditions. If payment is received in full prior to delivery and you
cancel your rental, there will be NO refund, however a 1 year rain check
will be issued.
LARGE EVENTS (3 or more items reserved, and/or event being held on public
property, school, church, or company parking lots, etc) a cancellation fee
of 50% of the contract amount will be assessed if the event is cancelled at
any time prior to delivery. Cancellations MUST be in writing. There are no
refunds on equipment once it is in transit, even if it is not used. The
balance due under this contract is due one week prior to event (unless prior
arrangements have been made.) Any additional time incurred beyond the
reserved time will be prorated accordingly and added to your balance due.
Renter of equipment assumes all risks associated with weather related delays
and/or interruptions of the equipment once it is delivered. Safety takes
priority over weather conditions. In the event of heavy rain and/or strong
winds such the equipment cannot be safely used and the event is cancelled
prior to delivery, 25% of the deposit will be credited to a newly scheduled
event (does not apply to events already reserved) to be completed within one
year of the original event date
3. If you are a tax exempt organization, it is your responsibility to
provide Lonestar Moonwalks and Party Supply, LLC. with your current signed
and dated tax exemption form. You will be responsible for all sales tax
until this form is received by our office. The form must be received in our
office at least one day prior to your event date. If form is received after
event date, Lonestar Moonwalks and Party Supply, LLC, will impose a $15.00
administrative cost to refund the tax. This form is required by the state of
Texas and is not waiveable.
WEATHER POLICY
We reserve the right to cancel any reservations due to adverse weather
conditions. We will need to cancel if it is raining at the time of delivery,
there is a high chance of rain, or there are high winds in excess of 15Mph
the day of the delivery. There will be no refunds or reductions in price due
to foul weather once the unit is set up on location. Should we set up the
unit based on your decision that the weather will be fine, and we have to
pick the unit up early due to bad weather, no refunds or discounts will be
given.
REPAIR/REPLACEMENT
COST
It is an unfortunate part of doing business when I have to charge someone
for damage or cleaning. PLEASE REMEMBER these bounce houses help me to make
a living. Please be courteous to the bounce houses and the future renter by
following all rules and recommendations above. This will help ensure I that
I can continue putting smiles on the little ones faces. It is my desire that
we work together and form a business relationship to last though out the
years. I want your business and your referrals, if there is anything wrong
that I can help correct please make me aware of it. I wish you a fun and
safe celebration. If you have any concerns about the rules, recommendations
or issues with the bounce house rental please call us at Lonestar Moonwalk
and Party Supply 281-373-5867. With that said damages caused by you the
renter and/or your guest must be paid for by you. Normal wear and tear is
expected and will not be charged to the renter. Items such as tears,
punctures, graffiti, water damage and silly string damage will all result in
repair or cleaning fees. If repairs can not be made the total replacement
fee will be charged to the renter. These units are not cheap. BEWARE Silly
String bonds to the vinyl and is very hard to remove, cleaning costs can be
as much as $700.00 Do not let this happen to you. If the unit is damaged by
water (due to rain, sprinklers, water balloons, etc) it can cost anywhere
from $100-$500 to dry it out. Tears and punctures may result in the shipment
of the unit to a qualified repair specialist at which you will be charged
all associated costs. If the unit is un-repairable or stolen you will be
charged its full value of $2000-$4000 dollars.
PREPARATION
1.
Moonwalks require a separate 20amp outlet somewhere close to the moonwalk.
We will bring extension cords with a total length of 75 feet. The closer
to the outlet we can set up the moonwalk the better. We do not want other
items plugged into the same outlet as this can cause the circuit to become
overloaded resulting in power loss and the moonwalk deflating while your
guests are in it. We do rent generators should you need one (an additional
fee for the generator rental will apply).
2. Please locate a spot to set up the
moonwalk. A grassy area at least 20x20 is ideal. Should you decide to
set up on a hard surface please let us know in advance. Please make sure
all animal droppings and sharp objects are picked up and sprinklers are
turned off. It is best to turn off sprinklers at least a day in advance if
not more. Make sure the location you pick is Fire Ant free. We will not set
up a moonwalk on top of any Fire Ant piles. We recommend you take care of
any Fire Ants the week of your party.
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